Executive Summary
PM Services Company and “PMSC” are the operational monikers of The Preventive Maintenance Services Company – the firm’s formal name as well as the name under which it is corporately registered. PM Services Company currently certifies as a small business under the classification standards of the Small Business Administration. That said, PM Services is a small business with big business experience and capabilities. It has enjoyed a sterling reputation for high quality facilities support and general service delivery for twenty-three plus years now. Since its beginning in California in 1986, PM Services has built its reputation for outstanding facilities support service through the simple process of listening and partnership with its customers. The PM Service’s leadership and line management listens to customers describe their needs, wants and requirements and then provides a service delivery package that consistently exceeds expectations.
In the course of pursuing this fundamental approach to business, PM Services has received numerous accolades for
- consistency of quality service delivery
- recommendation and implementation of cost-saving innovations
- design and implementation of stream-lined building management organizations
- superior response in both emergency situations and circumstances of elevated criticality
- The true “partnership” with its customers
- The consistent “can-do” attitude of the PMSC staff, supervisory leadership and personnel
- Continuous communication with its customer
PM Services has achieved substantial recognition as a genuine value-added performer with a simple plan for high quality service delivery specifically tailored to the individual customer‘s specific needs, and performed with consistent timing and accuracy. This has allowed its company a record of sustained growth built on a foundation of sound financial management starting from the day the business opened its doors, some twenty-three plus years ago. PM Services Company remains devoted to those core values s it expands its involvement in government contracting and into new endeavors in service delivery.
PM Services now has over two hundred employees working at locations throughout the United States. Its current obligations exceed $40M in total contract value covering a wide variety of service disciplines. The majority of these efforts have been secured through the competitive bidding process, but on occasion PM Services has, at the request of government agencies, been asked to assume responsibilities for contractual obligations which suffered from neglect, want or abandonment. This summary details the work the company has performed and is performing to ensure the operations and maintenance of U.S. Federal Courtthouses, Defense Department facilities, Federal Government office buildings, military family housing, grounds, custodial, civilian and military hospitals and base heat and chiller plants.
While its average gross revenue for the past three years was $16M, PM Services’ gross revenue in 2006 was $13.4M, 2007 revenue reached $16.04M and in 2008 $18M
In response to a major “best and final” competitive review in the fall of 2006, the company accounting system was audited by the Defense Contract Audit Agency (DCAA). The approval PM Services received set it apart from the vast majority of recognized small businesses in America. Additionally, the company enjoys the strong support from its primary financial institution, Regions Bank. Based largely upon corporate performance and prudent operating systems, in early 2007 Regions Bank committed to extending the company line of credit sufficient to support start up and initial operating costs of any government contract that PM Services may be awarded.
PM Services stands as the prime contractor on all of its government contracts, performing 90% of all work with its own employees. By design, PM Services typically subcontracts with vendors only as required for specialty services or niche expertise, such as boiler certifications, elevator maintenance and certification and the more esoteric energy control systems. As PM Services Company pursues larger scope and more complex contract efforts, it has recognized that the need to team with other business enterprises, offering complimentary expertise and experience.
At PM Services, recognizing that the performance of vendors and subcontractors is part and parcel of the company’s reputation, assiduous attention is paid to the management of all service delivery performance extended to those engaged for its achievement. PM Services’ quality policies ensure that all vendors and subcontractors are property licensed and insured prior to the start of all work performed at any facility under PM Service’s contract. All PM Services’ quality control practices and mechanisms are applied to all vendors so engaged and the consequences of substandard performance are shared in common between subcontractor and PM Service’s staff. With established quality procedures in place and the knowledge that continued success of this enterprise rests entirely with the perceptions and satisfaction of the client, PM Services Company can ill afford to deliver on any notion other than its subcontractors provide the same level of high quality services that it expects and receives from its own employees.
After twenty-three plus years of reaching for experience, PM Services has more than doubled in size and number of on-going contracts in the past three years. With a natural desire to grow, company management has targeted not only larger and more complex opportunities, but also a broader range of markets, more complex efforts and expanded grasp of management challenges. The mere fact that the company has doubled in just three years should stand as sufficient testament to the expertise of PM Services’ management, the depth of acquired experience and the quality of work provided by company personnel.